Service Technician (m/f/d) - Access Control und Workforce Management

Protect what matters. 

Primion Technology is a global solution provider and market leader in Converged Security Solutions and Workforce Management. For more than 30 years, we have supported around 4,000 satisfied customers worldwide who rely on our certified solutions every day. From consulting and planning to development, installation, maintenance, and support, a team of over 470 dedicated experts works passionately to meet the highest standards. 

Would you like to work independently, have a strong team behind you and be actively supported in your professional development? Then join our team and apply today for the Neu-Isenburg near Frankfurt am Main area as a Service Technician (m/f/d) - Access Control and Workforce Management!

Key Responsibilities

• You will be responsible for monitoring, configuring and repairing complex software and hardware systems, particularly for access control and time and attendance.

• On a regular basis, you carry out structured inspections and maintenance of the systems.

• For malfunctions that might occur and cannot be solved remotely by the 1st Level Support team, you analyze the problem on-site, and find solutions to rectify them.

• You will install the associated hardware and program the systems; you will then instruct customers on how they work.

• As a trusted technical expert on our solutions, you lend your support to your colleagues in the Sales department.

• You will work conscientiously in accordance with the guidelines and documents applicable to the area of activity and prepare revision documents.

• You will carry out smaller hardware projects for our existing customers according to specifications, from assembly and commissioning to integrating the devices into the software.

• You will be on standby duty, including on-call duty to rectify system errors.

Qualifications

• Completed technical training, e.g. as an electronics technician (m/f/d) specializing in information and telecommunications technology or energy and building technology, as an IT systems electronics technician (m/f/d) or as an IT specialist (m/f/d) for system integration, ideally with further training as a state-certified technician (m/f/d) in computer science or electrical engineering

• Ideally, professional experience as a service technician (m/f/d) in the field or in the analysis and elimination of both software and hardware faults

• Good software and hardware knowledge in the network area and in Microsoft operating systems

• Class B or 3 driving license

• Business fluent German and English language skills

• Friendly, professional manner when engaging with customers as well as strong communication skills when interacting with individuals from diverse professional backgrounds

• High level of conscientiousness, willingness to learn and a good grasp of complex technical issues

Your Benefits

What makes working for us special?

We take care of you while you take care of your business! We listen better and take a closer look. Our aim is to build long-term relationships based on mutual respect and trust.

That's why we offer you:

• Impact: Play a critical role in the smooth functioning of systems that impact thousands of users in a variety of organizations.

• Excellence: An environment that encourages continuous improvement and personal development to always achieve the highest standards.

• Growth: Responsible and diverse tasks in a growing medium-sized company

• Collaboration: Become part of our agile, cross-functional and international team

• A modern working environment: Flexible working hours and mobile working

• Security: Long-term prospects thanks to a permanent employment contract and 30 days' vacation

• Benefits: A company pension scheme and capital-forming benefits, as well as offers on occupational and company medical topics

• Discounts: Numerous and exciting corporate benefits, including discounts on travel, leisure and housing

• Company car: also for private use

Have we piqued your interest?

Then we look forward to receiving your application!

If you have any questions in advance, please call Anna Hallmeier on 07573 952 228 or send an e-mail to anna.hallmeier@primion.eu.